Terms & Conditions

Terms and Conditions

The following terms of Agreement apply to DockWaters and all affiliated computer and mobile platforms such as ‘DockWaters.com’, through which the entity chooses to render its services. With regards to the concerned agreement, wherever the context requires the use of ‘You’ or ‘User’ shall refer to any individual or person who engages with the  platform to buy any product via any computer system, smartphone or any other handheld device.

On the other hand, with regards to the use of ‘We’ or ‘Our’ shall refer to DockWaters and all of its associated platforms. We request you to please read the below listed Terms and Conditions carefully. By using our website or purchasing any products from DockWaters,you agree to comply with all the Terms and Conditions mentioned in this agreement.

Please note, that we may modify the Terms and Conditions any time we see fit, without any prior notice to you. It is your responsibility to consistently review the Terms and Conditions mentioned on our website. If under any circumstance, you find our listed Terms of Agreement unacceptable, then you may wish to cease using our website and all of the services offered through it.

On the contrary, if you wish to continue using our services, it will be assumed that you have agreed to abide by all our Terms and Conditions pertaining to the use of our website.

Service Overview

DockWaters’ delves in the service of providing an online marketplace for the sale and delivery of poultry, meat, seafood and other associated food products. You are required to place an order for the product you desire on the website, and the said product will be delivered to you at the address mentioned by you while registering your order details.

DockWaters will collect certain personal information from you, which is mandatory and crucial for us to fulfill the orders appropriately. You will be required to submit information such as your First and last name, email-address, phone number, landmark and postal code during the registration process. You will be responsible for ensuring someone is present to receive your order once it does reach at the concerned address.

Operability and Eligibilty

Our services are limited to select locations, all of which are mentioned on our website. They are (*Please mention eligible delivery locations here*). Please note, minors cannot consent to the Terms and Conditions of this agreement. Minors – which come under the age of 18, may use the website under the supervision of an adult such as a parent or legal guardian. A parent or legal guardian is allowed conduct any transactions on behalf of the minor on the website.

License and Access

DockWaters grants its users with a limited sub-license which can be used by them to access and use the site for personal use, provided they do not download or make attempts to modify the site in any shape or form. The license does not permit you to use the website for any commercial purpose. Any attempts to duplicate, copy, sell, and reproduce the content of our website for commercial exploitation will be in violation of the license granted to you. You shall refrain from framing or employing any such tactics to enclose or imitate the trademark, logo or any other proprietary information associated with the website.

Account and Registration

It is mandatory for users to first register with their login details to purchase products on our website. It is your responsibility to ensure the provided information is correct, relevant and up-to-date for seamless delivery of your purchased products. By agreeing to the Terms and Condition of our website, the user essentially provides us with his/her consent to be recipients of promotional emails, and newsletters associated with DockWaters.

The user does have the privilege to opt out from receiving the above mentioned promotional material by either contacting the customer service or unsubscribing from the service in the ‘My Account’ section of the website.


All of the mentioned prices pertaining to the products on our website are inclusive of taxes. The user may have to pay additional delivery charges in certain cases.

Order Cancellation by Customer

As a customer of DockWaters’ you are entitled to cancel your order any time before the order is out for delivery. If the order was cancelled before it is out for delivery, then a refund will be initiated on any payment made by the customer towards the order. You are also entitled to a refund if the product delivered to you is damaged or subpar in quality. The refund will be credited to your bank account in 5-7 working days.

If any fraudulent transactions are suspected by the site, then we on our discretion will proceed to cancel the order. Any order which is in direct violation of this website’s terms and conditions will also be cancelled. A list of fraudulent transactions made by such customers will be kept in order to deny them access to the website and any services associated with it.

Refund Policy

We at DockWaters follow a stringent refund policy, which we deem to be fare to both us and our customers. We will initiate the refund to your products if they are delivered to you damaged, or below the promised level of quality. As such, you are entitled to refund on your payment, which will be credited to your bank account in 5-7 working days.

By Using our Website You Agree:-

  • That if a non-delivery happens because of an error committed by filling the wrong details during the registration process, the cost incurred by DockWaters will be incurred from you.
  • That you will make lawful use of all the services provided by our website and comply diligently with all the regulations that apply to you while purchasing a product on the website.
  • That you will provide authentic and correct information while registering yourself for the purpose of using our services. DockWaters possesses the right to dismiss or reject a registration we feel is incorrect or fraudulent.
  • That you possess the right judgment and knowledge required to competently access our services and conduct transactions on our site at your own risk.
  • That the address you provide for the fulfillment of orders is correct and devoid of any errors which would obstruct us from delivering the order.
  • That you will do your due diligence and check the product description carefully before purchasing an order from DockWaters.

You Will Not Use the Website: -

  • To disseminate material or content that may be deemed inappropriate, vulgar, abusive, harassing, threatening, obscene, or any other objectionable material that possesses the ability to harm sentiments.
  • To disseminate content that can result in criminal offense and amount to a civil liability or breach of established laws and code of practice.
  • To gain unauthorized access to computer systems that are not your own.
  • To hinder other person’s experience in the enjoyment and use of our site.
  • Breach any laws that apply to you
  • Willfully disrupting the networks connected to our website
  • Manufacturing, transmitting or keeping electronic replicates of materials that are protected by the applicable copyright laws, without the consent of the owner.


We would like to assure you that the colors of the products you see on our website are depicted as accurately as possible. The variations in color you see may also depend on the display settings of your monitor. As such, we cannot guarantee that you will be able to witness accurate colors owing to the display of your monitor.

Governing Law and Jurisdiction

The following agreement is in accordance with the applicable laws and code of conduct of India. The courts of Mumbai will possess exclusive jurisdiction pertaining to any proceedings associated with this agreement in the future.

Copyright and Trademark Laws

DockWaters hereby declares that we hold intellectual property rights to all text, images, products, content, design, process, technology and any other relevant material appearing on the website. Granting access to the website shall not permit the use of any material to the accessing user, which is protected by the intellectual property rights. All rights, including copyright of this website are the sole property of DockWaters.

Any use of the website’s copyright protected content which does not warrant personal or non-commercial use is not permitted. As an independent user, you are not allowed to copy the websites intellectual content or store it in whole or part, for self-serving commercial purposes.

You are not allowed to distribute, repost, transmit, publish or modify content available on DockWaters website under any circumstance. The names, logos, trademark designs, or service mark you find on our website, belongs to DockWaters alone. Access to the website, does not grant users with the permission to use copyright protected trademark and service mark license as they please.

You are prohibited from distributing, transmitting and modifying any content or any software available on the website. All content and software found on the website is the sole property of DockWaters. The website, licenses and suppliers of DockWaters are protected by both the Indian and International copyright laws.

You are only allowed to use the software associated with DockWaters’ website to place orders for food products you wish to purchase. Any other activity, such as the transmission, redistribution, and modification of all content on DockWaters website is strictly restricted, unless specified otherwise.

All the logos, titles, characters, graphics, names, button icons, trademarks, trade dress, and service mark found on the website belong to DockWaters. All of the above mentioned content is protected by both Indian and International copyright laws and you are prohibited from using it for any reason.

Objectionable Content

By complying with our terms of agreement, you agree to partake in the services of our website at your own risk. As such, you agree to not hold DockWaters and all of its associates liable for any content that may be offensive, abusive and objectionable to you.


We hereby agree to defend, indemnify and protect from harm DockWaters, its directors, officers, agents, its employees and subsequent successors from and against any damages, losses, claims of liability, costs and expenses that may arise from your decision to take action or not, which may pose a significant loss to DockWaters and any affiliate in situation including, but not limited to breach of warranties, non-fulfillment of obligations under the user agreement, or in situations arising from your own violation of regulations and laws pertaining to infringement of intellectual property rights, non-payment of dues and taxes, claim of libel, defamation, loss of service to other subscribers, violating rights of privacy and other such rights.


This agreement will remain in effect unless terminated by us, you or both parties mutually. You are entitled to terminate this agreement whenever you wish, provided you stop using the site for its services.

DockWaters is entitled to terminate this User Agreement whenever we may see fit, without prior notice to you, thus denying you access to the site and all of its service without any liability to DockWaters or any of its associates. Upon termination of the agreement by DockWaters or you, you are required to immediately destroy all material you may have obtained from the website, along with copies of such material, if any made under the user agreement or otherwise.DockWaters right to comment shall survive the termination of this User Agreement.

The termination of the contract between you and DockWaters, shall not cancel your obligation to clear any outstanding dues against your ordered product with us or afflict any liability that was borne under the said User Agreement.